Impersonation
Amazon or Account Alert Scam
A message says there's a large charge or problem on your Amazon or other account and to call now.
How it works
You get a call, email, or text saying there's a big unexpected charge on your Amazon account, or that your account is locked. They give a number to call to dispute it. The fake agent then tries to get remote access to your computer, your card details, or has you buy gift cards or move money to fix the fake problem. Amazon does not call you to fix charges this way.
Warning signs
- Alerts you to a large charge you didn't make
- Gives a phone number to call to dispute it
- Wants remote access to your device
- Asks for card details or gift cards to refund you
- Says your account is locked or suspended
- Creates urgency to call immediately
The newer AI trick
AI-written emails now closely copy Amazon's real look and wording, and AI voices staff the fake call centers.
What to do
- Do not call the number in the message.
- Check your account only through the official Amazon app or website.
- Never give anyone remote access to your device.
- Never buy gift cards to fix a refund.
If they are still on the line: Do not call back, grant remote access, or buy gift cards. Delete the message and check your real account directly.
How to report it
Report to the FTC at ReportFraud.ftc.gov or 1-877-382-4357, and to the FBI at ic3.gov. For elder-specific help, call the DOJ Elder Fraud Hotline at 1-833-372-8311.